Your machine journey; what to expect when you order an RS Machine

Order placement

This marks the beginning of our partnership, where we strike a deal and start our collaboration. The order placement may happen through an email, call, or meeting. In this stage, we listen to your needs to understand the challenges we may face in this project and your requests. We also try to estimate a time frame to predict approximately when you will receive the finished product. While calculating all these variables, we will also discuss your order’s costs and arrive at a final reasonable estimation.

After this initial phase, we go on with the making of the first deposit. You will get an Order Acknowledgement document with the agreed costs in the upcoming six days, which you will have to sign and resend in three days. This deposit is necessary so that we can move to the forthcoming stage. For every deposit needed, we will send you reminders via email. We will also send you a “Welcome Pack”, a physical copy of this blueprint, to inform you about the journey before even starting.

Order confirmation

Completing the procurement stage is when we have fully set our partnership foundations and start working. The official time of production begins now. This moment is crucial because it determines all the upcoming stages of production and delivery. If this initial paperwork is done quickly and on time, we start sooner, so you’ll have to wait much less for the finished product to arrive in your plant.

Drawings Sign-off

RS Machinery has the most skilful engineers doing the designing of the machinery we produce. In this stage, we combine our knowledge with your previous meeting’s feedback to create something that will adapt seamlessly into your plant and improve your whole workflow. In addition, we will continually reach out to you to look at the progress and contribute with opinions and ideas that will further enhance our design during this stage. Finally, the final drawings will be sent to you as a document, where you’ll have to sign and confirm your approval. Without the signed designs, we cannot move on to the implementation part.

Production

In this stage, we start the production process. This stage time frame depends on the machine’s complexity, and it can last from 8-16 weeks. Finally, we will organise the second payment deposit request and the transport queries according to the estimated completion time.
You will get weekly updates by email that will inform you if the production stage is going as planned or any mishaps. Also, our team will be fully available to give you further information during this process. If you want to get more information than the weekly emails provide, or you have some questions, you can write back anytime, and we’ll respond.

Shipping

As you may know, building the machinery is a process that starts in the UK and ends overseas by third-party providers. The transfer of products follows strict precautionary measures and maximum delivery security.
The distance, shipping method and necessary documents may create shifts in the timeline, as it cannot be fully predicted. Paperwork or natural causes (like storms or COVID-19 related) may lead to delays that can postpone the arrival date. We will update you weekly on the shipping status, inform you of every possible issue, and give an overall evaluation whenever needed.